Privacy Policy

1. Introduction

CJSmart Home Co., Ltd. (“CJSmart Home”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect when you interact with our website at cjsmarthome.com, our sales and OEM service channels, and our communications.

This policy applies to website visitors, B2B inquiry contacts, distributor and partner contacts, and individuals who communicate with us through our contact channels.

2. Who we are

Data controller: CJSmart Home Co., Ltd.

Registered address: Guzhang East Road, Yangguang Industrial Zone II, Dipu Street, Anji County, Huzhou, Zhejiang, China.

Privacy contact: mike@cjsmarthome.com

3. Information we collect

We collect personal information in the following ways:

3.1 Information you give us

• Contact details (name, business email, phone, WhatsApp, company name, country) submitted via our contact forms, sample request forms, quote request forms, and partner forms.
• Business information (company role, target market, anticipated volume, distribution channels) you share during sales and OEM discussions.
• Communications content (emails, messages on WhatsApp or LinkedIn, meeting notes) when you correspond with our sales or OEM team.

3.2 Information collected automatically

• Standard server logs (IP address, browser type, page URL, referrer, timestamp) for security and analytics purposes.
• Cookies and similar technologies — see our Cookie Policy.
• Analytics data (page views, session duration, navigation paths) [review: confirm analytics provider, e.g. Plausible / GA4 / none].

4. How we use your information

We use your personal information for the following purposes:

• Sales and OEM correspondence: responding to your inquiries, sending quotes, scheduling sample shipments, providing project updates.
• Business operations: processing orders, fulfilling contracts, providing after-sale support, handling warranty claims.
• Marketing communications: sending occasional product updates, factory news, and trade-show invitations — only with your consent and with an unsubscribe option in each message.
• Legal and compliance: meeting tax, customs, and regulatory record-keeping obligations.
• Website improvement: analyzing site usage in aggregate to improve navigation and content.

5. Legal basis for processing (GDPR)

If you are in the European Economic Area (EEA), UK, or Switzerland, our legal basis for processing your information depends on the purpose:

• Contract: processing necessary to enter into or perform a contract with you (e.g. sample shipment, OEM project).
• Legitimate interest: responding to your business inquiries, securing our website, improving our services — balanced against your interests and rights.
• Consent: marketing communications, optional cookies. You may withdraw consent at any time.
• Legal obligation: tax records, customs and trade documentation, anti-money-laundering checks.

6. Sharing & disclosure

We share personal information only in the following limited cases:

• Service providers who act on our behalf (email hosting, form processing via Formspree, customs brokerage, freight forwarders, third-party QA inspectors) under written confidentiality and data-processing terms.
• Legal authorities when required by law (customs, tax, regulatory inquiries) or to protect our rights.
• Successors in the event of merger, acquisition, or sale of business assets, with notice to affected parties.

We do not sell personal information. We do not share personal information for third-party marketing purposes.

7. Cookies

For details on the cookies we use, see our Cookie Policy.

8. Data retention

We retain personal information only as long as needed for the purposes described:

• Active business inquiries: for the duration of correspondence and 24 months thereafter.
• Active customers and OEM partners: for the duration of the relationship and 7 years after final transaction (for tax and customs records).
• Marketing contacts: until you unsubscribe or 36 months of inactivity.
• Server logs: 90 days.

9. Your rights

Depending on your jurisdiction (GDPR for EEA/UK, CCPA/CPRA for California, PIPL for mainland China, etc.) you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion (“right to be forgotten”) subject to legal record-keeping obligations
• Restrict or object to processing
• Request data portability (a machine-readable copy of your data)
• Withdraw consent for marketing communications
• Lodge a complaint with your local data protection authority

To exercise these rights, email us at mike@cjsmarthome.com. We respond within 30 days.

10. International transfers

Because we operate from China and serve buyers globally, personal information may be transferred to and processed in jurisdictions outside your country of residence, including China, the United States, and the European Economic Area. We rely on standard contractual clauses or equivalent safeguards where required.

11. Security

We implement reasonable technical and organizational measures to protect your personal information: HTTPS encryption on our website, access controls on our internal systems, regular security review, and least-privilege access for staff. No system is perfectly secure — we ask that you contact us immediately if you suspect unauthorized access.

12. Children’s privacy

Our website and services are intended for business buyers and are not directed to children under 16. We do not knowingly collect personal information from children.

13. Updates to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the latest revision. Material changes will be highlighted on our website. We encourage you to review this policy periodically.

14. Contact