Terms of Sale

1. Scope

These Terms of Sale (“Terms”) govern the sale of products and OEM services by CJSmart Home Co., Ltd. (“Seller”, “we”) to business buyers (“Buyer”, “you”). They apply to all quotations, orders, and contracts unless replaced by a signed purchase agreement with specific terms.

By placing an order with us, you confirm that you are purchasing in a B2B capacity for resale, distribution, or institutional use — not as a consumer.

2. Quotations & orders

Our quotations are valid for 30 days from issue unless otherwise stated. Orders are confirmed by our written PO acknowledgment, including: agreed spec sheet (locked), unit price, quantity, lead time, payment terms, and Incoterms.

Verbal or informal agreements are not binding until we issue PO acknowledgment in writing.

3. Pricing & taxes

Prices are quoted in USD unless otherwise agreed (EUR, GBP, JPY available on request). Prices exclude all taxes, duties, customs fees, and import VAT — these are the Buyer’s responsibility unless the Incoterm assigns them to us (DDP).

We reserve the right to adjust pricing for material cost changes between quotation and PO acknowledgment for orders placed more than 30 days after quote issue, with notice to Buyer.

4. Payment terms

Standard terms: 30% deposit on PO acknowledgment, 70% balance against B/L copy before container departure.

Alternative terms available for repeat or strategic partners: 30/70 against shipment confirmation, L/C at sight, or 30/70 against arrival notice. Specific terms are documented in your PO.

Late payments accrue interest at 1.5% per month or the maximum allowed by applicable law, whichever is lower.

5. Delivery & Incoterms

We deliver per the Incoterm agreed in your PO. Default is FOB Shanghai or Ningbo. Other Incoterms (CIF, DDP, DAP, FCA, EXW) supported on request — see Shipping & Trade Terms for details.

Delivery dates in our PO acknowledgment are binding from spec lock. Delays beyond 14 days from committed FOB date (excluding force majeure events) entitle Buyer to a per-unit credit per the schedule in the PO.

6. Risk & title

Risk of loss passes per the Incoterm in your PO. Title passes upon receipt of full payment.

Buyer is responsible for arranging or accepting insurance coverage commensurate with the Incoterm.

7. Inspection & acceptance

Buyer may inspect goods at any QC stage during production and at pre-shipment, either personally or via third-party inspector (SGS, Intertek, TÜV, Bureau Veritas, etc.). Inspector fees are Buyer’s responsibility.

Visible defects must be notified in writing within 14 days of arrival at Buyer’s premises. Hidden defects are handled under our Warranty Policy.

8. Warranty

Goods carry our standard warranty as set out in our Warranty Policy: 2 years on motors, 5 years on frame, 1 year on upholstery — measured from arrival at Buyer’s port. Extended warranty available for strategic partners.

Warranty is limited to spare parts at our cost plus reasonable shipping. We are not liable for installation, removal, or third-party labor costs.

9. Returns & defect handling

Defective units are remediated under warranty via spare parts shipment. For systematic defects affecting more than 2% of an order, Buyer may elect: (a) return-and-rework at our cost, or (b) credit toward next order at unit price.

We do not accept returns for buyer’s-remorse or change-of-spec after acceptance.

10. Force majeure

Neither party is liable for delay or non-performance due to events beyond reasonable control, including but not limited to: natural disasters, pandemics, government action, port closures, shipping strikes, raw material shortages affecting the industry broadly, or major utility failures. The affected party will notify the other promptly and resume performance as soon as practicable.

11. Confidentiality & intellectual property

Each party will protect the other’s confidential information (spec sheets, pricing, customer data, design files) and not disclose it to third parties without consent. NDAs may be signed separately for sensitive projects.

Buyer-supplied designs (logos, packaging artwork, custom silhouettes co-developed) remain Buyer’s property. Manufacturing know-how, tooling we own, and our base chassis designs remain our property.

12. Governing law & disputes

These Terms are governed by the laws of the People’s Republic of China [review: confirm or substitute Singapore / HK / English law for international neutrality]. Disputes are resolved first by good-faith negotiation. Unresolved disputes are referred to arbitration under the China International Economic and Trade Arbitration Commission (CIETAC) in Shanghai, with proceedings in English.

Nothing in these Terms restricts a party from seeking interim relief from any court of competent jurisdiction.

13. Entire agreement

These Terms, the spec sheet, and the PO acknowledgment together constitute the entire agreement between Buyer and Seller for each order. Pre-printed terms on Buyer’s PO forms not signed by us do not apply.

14. Contact