Standard manufacturer warranty + claim process.
Every CJSmart Home lift recliner ships with a standard manufacturer warranty: 2 years on motors, 5 years on frame, 1 year on upholstery. Distributors may extend or modify these terms in their end-user warranty as commercially agreed.
Coverage by component.
| Component | Standard Warranty | Extended Available | Common Replacement Parts |
|---|---|---|---|
| Motor & lift mechanism | 2 years | Up to 5 years (strategic partners) | Lift motor, recline motor, scissor mechanism |
| Frame & structural | 5 years | Up to lifetime (co-developed partners) | Welded steel sub-frame, swing-arm linkage |
| Electrical (controller, wiring) | 2 years | Up to 3 years | Hand controller, transformer, harness |
| Upholstery (fabric, foam) | 1 year | Up to 3 years | Seat & back covers, foam cushions |
| Accessories (controllers, USB, charging) | 1 year | — | Replacement controllers, USB ports |
Warranty period measured from arrival at Buyer’s destination port (FOB Incoterm) or arrival at Buyer’s warehouse (CIF / DAP / DDP). For end-user warranty (Buyer’s resale customer), Buyer sets their own term within commercially reasonable bounds — typically matching or extending ours.
Scope of coverage.
✓ Covered
Manufacturing defects in materials and workmanship under normal use. Motor failure, frame breakage, controller malfunction, electrical short, fabric seam failure, foam compression failure within warranty period.
✗ Not covered
Damage from misuse, accident, modification, exceeding rated SWL, exposure to extreme heat/moisture/UV, use beyond stated daily lift-cycle rating, damage during transit (covered by marine insurance), cosmetic wear from normal residential or institutional use.
↻ Spare parts
Spare parts (motors, controllers, harnesses, upholstery panels) stocked for in-market repair. Distributor pricing on spare parts available. Lifetime spare-part availability for chassis in active production; minimum 5 years post-discontinuation.
From defect report to remedy.
Open a claim
Email mike@cjsmarthome.com with: unit serial number, purchase order reference, description of defect, and (where possible) photos or short video of the issue. Claims acknowledged within 24 hours business days.
Triage & QC record pull
We pull the unit’s QC photos and batch records by serial number, typically within 24 hours. Initial assessment categorizes the claim: warranty-covered, out-of-scope, requires investigation, or systematic concern.
Remedy decision
For warranty-covered claims: we ship replacement part(s) within 7 business days, at our cost (including freight to your warehouse). For complex cases requiring unit return, we issue an RMA number and arrange return freight.
Systematic concern handling
If the claim suggests a systematic issue (3+ similar reports across an order), we initiate root-cause analysis within 48 hours and prepare a technical bulletin. Remedy may include: batch-wide replacement parts shipment, return-and-rework, or credit toward next order per your sales contract.
Common warranty questions.
Does the warranty cover labor for in-market repair?
The manufacturer warranty covers parts at our cost plus shipping to your warehouse. Labor for in-market installation or repair is the Buyer’s responsibility (typically handled by your authorized service provider or end-user technician). For strategic partners we can subsidize technician training and labor cost on a case-by-case basis.
Can we extend warranty for our end-user customer?
Yes — distributors set their own end-user warranty terms, typically matching or extending ours. For commitments beyond our standard manufacturer warranty (e.g. 5-year motor for end-user), we can offer extended manufacturer coverage at 2–4% of unit price, or you can self-insure via parts inventory.
What about chairs sold to medical facilities — different warranty?
Medical line standard warranty matches the table above. For clinical procurement (hospital / LTC / dialysis) we often agree extended warranty (3-year motor + 5-year frame) as part of the procurement contract. ISO 13485 vigilance requirements (adverse event reporting) supplement the warranty process.
How quickly do spare parts ship?
For warranty claims: 7 business days from claim approval, by DHL/FedEx air. For paid replacement parts (out-of-warranty, distributor stock replenishment): standard ocean freight 14 days from order, or air freight 5–7 days at cost. Strategic partners can hold local spare parts inventory drawn down monthly.
What happens if the chassis is discontinued?
We commit to minimum 5 years of spare parts availability after chassis discontinuation. For long-term care and medical procurement requiring 10+ year service life, we offer end-of-life buy-out programs: Buyer pre-purchases spare parts inventory at discontinuation, stored either in our warehouse or shipped to Buyer’s facility.