Lift chair procurement, answered.

MOQ stands for Minimum Order Quantity — the smallest quantity a manufacturer will produce per model in a single run. It exists because production line setup (fabric cutting, foam molding, packaging artwork) has fixed cost regardless of run size. Lower MOQ usually means higher per-unit price; higher MOQ unlocks better unit pricing.

At CJSmart we use low, simple minimums — 10 units per model for in-catalog designs and 20 for custom builds so buyers of different scale can engage at the right level without overcommitting.

MOQ is just 10 units per model for our in-catalog designs and 20 for custom builds, and our bariatric line is available from a single unit. Larger orders earn better unit pricing, and committed brand partners can co-develop exclusive lines.

Mixed-model orders sharing a container are accepted at the lower of the model MOQs, with no minimum order value.

Our standard MOQ is already low — 10 units per model for in-catalog designs, 20 for custom builds, and a single unit on the bariatric line. We also occasionally hold neutrally-branded stock from another distributor’s run that you can stock at 14-day lead time with no setup cost — useful for fast market test before committing to a real OEM run.

Talk to your project owner about availability: contact →

Standard: 30% deposit on PO acknowledgment, 70% balance against B/L copy before container departs. Repeat partners (2+ on-time orders, no defects): 30/70 against shipment confirmation. Strategic partners: L/C at sight or 30/70 against arrival notice available.

Late payments accrue interest at 1.5% per month or the maximum allowed by applicable law. We don’t accept buyer’s pre-printed Net 30/Net 60 terms unless co-signed in a separate sales agreement.

Full detail: Terms of Sale →

Per-unit price improves as your order grows — there are no fixed tiers to clear. As a rough guide, a few hundred units typically saves 5–8% versus a small first order, and 500+ units 10–15% with custom packaging artwork at no setup cost. Co-developed exclusive lines have project-specific pricing because tooling and exclusivity costs are negotiated.

We quote line-itemized — unit price, packaging, freight, certifications — so you see the markup structure transparently and can model your landed cost.

Yes. Sample fee scales with model complexity (~USD 350–900 typical for a production-grade sample with full spec sheet and QC report). The fee is credited against your first PO deposit when you place an order within 90 days of sample acceptance.

Sample shipping (DHL/FedEx) is quoted separately at cost. Substantively revised samples (e.g. motor count change) may incur a revised sample fee — we discuss revision cost transparently before proceeding.

For partners with a 24-month commitment we offer a 4–6 week safety stock held in our Anji warehouse, drawn down on your forecast and replenished automatically. Cost is +3–5% above standard unit pricing but reduces your in-market lead time to 28 days (vs ~60 from PO).

Not available for one-off orders. For US channels we can also work with our 3PL partner in California for forward stocking.

Standard SKU on our existing chassis: 40 working days from PO. Custom spec on existing chassis (custom fabric, color, controller, packaging): 60–75 days from spec lock. New chassis development: 90–120 days. FDA 510(k)-ready medical SKUs with full documentation: 120–150 days.

All lead times are from spec lock, not from initial brief. Spec lock typically happens 7–10 days after first contact. Ocean transit is additional (14–35 days depending on destination).

Standard SKUs from existing chassis can sometimes be accelerated to 25 days from PO via production line priority slot — pricing reflects the priority. New chassis or 510(k)-ready medical SKUs cannot be accelerated below the certification validation timeline (regulators don’t accept rush).

For genuine emergencies (post-disaster procurement, urgent clinical deployment), we have airfreight available — 5-day delivery, 4–6× ocean cost, but moves projects from “next quarter” to “next week”.

Custom fabric / color / controller layout / packaging on our existing chassis: 60–75 days from spec lock. Custom motor configuration or frame modification: 75–90 days (requires tooling adjustment + sample re-validation). Buyer-supplied fabric (BSF): add 14 days for inbound QC (colorfastness, abrasion, fire retardancy testing).

We confirm a binding timeline in writing after spec lock and before PO, including milestone dates for sample / production / QC / FOB.

Reorders typically ship in 28–35 days for standard SKUs (vs 40 for first order), because steps 1–2 of our 7-step process (brief and spec drafting) are skipped — your tooling, fabric stock, packaging artwork are archived for 18 months minimum.

For partners with a predictable forecast, we can run “rolling production” — your slot is reserved monthly, lead time drops to 14–21 days.

Samples are built on the actual production line (not a hand-build) but slotted ahead of mass production. Standard SKU sample: 7 days. Custom-spec sample: 14 days. New chassis sample: 21 days. 510(k)-ready medical sample: 28 days.

We send three checkpoint photos during the build (frame, upholstery, electrical) so you can flag issues before final assembly. Sample ships via DHL/FedEx with full spec sheet and pre-shipment QC report attached.

For markets where our existing test reports apply (most CB-scheme jurisdictions, EU, UK, AU): 14–21 days extra to prepare local documentation and IFU translation. For markets requiring new testing (KC Mark in Korea, INMETRO in Brazil, PSE in Japan, SASO in Saudi Arabia): 45–60 days extra for test sample preparation, lab booking, and certificate issuance.

OEM (Original Equipment Manufacturing): we manufacture for your brand with your spec — broad umbrella term. ODM (Original Design Manufacturing): we contribute design as well as manufacturing (more end-to-end). Private label: subset of OEM where the chair carries your branding (logo, packaging, IFU) but uses our existing chassis.

Industry usage is loose — we treat all three as flavors of contract manufacturing. What matters in practice is: who owns the design (you or us) and who owns the tooling. Both are documented in your sales contract.

See: Private Label Services →

Step 1 — Brief & qualification (Day 0–3). Step 2 — Spec sheet drafting (Day 3–10). Step 3 — Sample production on real line (Day 10–24). Step 4 — Sample approval & PO (Day 24–30). Step 5 — Mass production (Day 30–65). Step 6 — QC & packaging (Day 65–70). Step 7 — Inspection & ocean shipment (Day 70+).

Each step has a defined gate (output document, sign-off, payment trigger) before moving forward. No verbal scope changes — everything binding goes in writing.

Private label = our chassis + your branding. Six layers are customizable: (1) Logo placement, (2) Fabric and color, (3) Packaging artwork, (4) IFU and warranty card, (5) Hand controller and accessories, (6) Optional co-developed exclusive silhouettes.

Full OEM additionally includes: chassis modification, motor configuration change, new feature integration. We charge fairly — pay only for the customization layers you actually need. Logo + packaging is often enough for a first order; mature partners typically layer 4–6 customizations.

Yes. Co-developed exclusive lines (new silhouette, new chassis, new feature set locked to your brand) are available for committed brand partners. Development cost is shared, IP arrangements (tooling ownership, drawing license) are negotiated up front, and exclusivity period is typically 24–36 months.

Logo placement, packaging, and color combinations are always exclusive to your project even on a first order — we don’t share branded assets across customers.

Our spec sheet has 7 sections: mechanical (frame, dimensions, SWL), electrical (motor count, voltage, plug), upholstery (fabric, color, foam density), branding (logo placement, color match), packaging (carton spec, labeling), documentation (IFU language, warranty), and target-market certifications.

For fields you don’t know — and many buyers won’t know motor brand preference or foam density — mark “manufacturer-default” and we suggest based on similar projects. Typical fill time: 25–40 minutes.

Walkthrough: Spec Sheet Template →

Yes. We accept buyer’s template if you have one — typically procurement-style RFP packages from Walmart, Costco, Amazon program, or distributor-house formats. We cross-walk it to our internal spec sheet so our production line gets the same information.

If your template has fields we don’t need (e.g. very-large-format retailer compliance items), we’ll mark them N/A and explain why. If your template is missing fields we critically need (motor torque, fabric fire-retardancy standard), we’ll flag and ask.

Yes — buyer-supplied fabric is supported. Add 14 days for inbound QC (colorfastness per AATCC 16, abrasion resistance, fire retardancy per CAL 117 / BS 5852 / UNE 27-2002 where applicable).

You ship fabric to our Anji warehouse; we cut and upholster to your spec. Stock buffer of 10% recommended for production waste. Common for retailers with established fabric supplier relationships, or partners wanting specific sustainability certifications on textiles.

Custom-printed carton MOQ is 500. Below that we offer stock natural-kraft cartons with a printed sticker overlay in your artwork — low minimum and no print setup cost. Most first-time buyers use the sticker overlay until they scale past 500 units.

For retail-ready packaging (UPC/EAN, retailer-specific labeling like Walmart UCC or Amazon FNSKU), MOQ is unchanged but we handle compliance with your retailer’s format.

CE: EU self-declaration of conformity to applicable EU directives (LVD, EMC, MDR). FDA: US establishment registration for medical device manufacturers. ISO 13485: international quality management system standard for medical device factories (factory-level, not product-level). UL: US third-party electrical safety certification (UL Listed = certified by Underwriters Laboratories).

They’re not interchangeable — EU markets need CE, US clinical needs FDA + ISO 13485 typically, US retail often needs UL Listed components. Most CJSmart SKUs hold all four.

CE and RoHS are default on every chair we ship. ISO 13485 QMS is standard on Medical and Recovery lines. FDA establishment registration is standard for any chair marketed to US clinical channels. independent durability testing is standard on the Bariatric line.

REACH SVHC declarations and supplier statements for fabric / foam / electronics are standard for any EU shipment. Each chair’s complete certification dossier is supplied as PDF before PO so your compliance team reviews in advance.

Yes — that’s the point of our pre-PO compliance dossier. Within 5 business days of spec lock, we deliver a market-specific dossier as PDF: certificates, test reports, declarations, IFU drafts, and any market-specific labeling.

Reviewable by your compliance team before commitment. No PO is expected before your team has approved. If a cert is missing for your market, we quote the path to obtain it (typical 14–60 days depending on jurisdiction).

Yes. For 510(k) submissions we provide: ISO 13485 QMS certificate, predicate device comparison data (which existing FDA-cleared lift chair models our chair is substantially equivalent to), technical file support, biocompatibility statements per ISO 10993-relevant components, and labeling artwork in FDA-compliant format.

Your 510(k) is filed by your US-registered entity (we provide manufacturer letter of authorization). We can connect you with regulatory consultants if your team doesn’t have 510(k) experience in-house.

UKCA (UK post-Brexit): we hold equivalent test reports, can issue UKCA DoC. TGA (Australia medical device listing): supported for Medical line. KC Mark (Korea electrical safety): 45–60 day validation lead time. PSE Mark (Japan): 30–45 days. SASO SABER (Saudi Arabia): 30 days. INMETRO (Brazil): 45–60 days.

For any market not pre-certified, tell us the requirement and we quote validation timeline and cost upfront.

ISO 13485: annual surveillance audit, 3-year recertification. CE DoC: refreshed on any design change; test reports valid 3–5 years depending on standard. FDA establishment registration: annual renewal. Durability / UL: per-product validation, refreshed on chassis or motor change.

We notify partners of relevant renewals 30 days before expiry, so your in-market stock doesn’t fall out of compliance window mid-sales-cycle.

Target field defect rate is <1.5% per shipment, measured as any warranty-covered defect surfacing in the first 90 days post-arrival. We track this monthly across all partners and publish to project owners.

Systematic defects (>2% on a single order) trigger root-cause analysis within 48 hours, technical bulletin to all affected partners, and remediation per warranty agreement: return-and-rework at our cost, or credit toward next order.

Yes. Mid-production and pre-shipment inspections are welcomed at no charge from our side. Third-party inspector fees (SGS, Intertek, TÜV, Bureau Veritas, your own QA team) are borne by you. We provide a defined inspection window in writing, factory tour, sample staging room, and access to QC photos and serial logs for spot verification.

Mid-production inspection at Day 50–60 is highly recommended for first orders — cheap insurance against finding issues mid-ocean.

Each shipment includes: unit-level photos and serial numbers (archived 24 months minimum), batch QC report with defect log and AQL outcomes, functional cycle test results, sound test results, drop test sample data (per pallet), and packaging integrity check. PDF + Excel formats.

If a defect surfaces in-market, give us the unit serial number and we pull the original QC record within 24 hours.

Open a warranty claim with unit serial number, PO reference, and photos/video. We acknowledge within 24 business hours, pull QC record, and decide remedy: spare parts shipment at our cost (7-day air ship), full unit replacement (if not field-repairable), or return-and-rework for systematic issues.

Visible defects on arrival must be notified within 14 days. Hidden defects fall under our standard warranty (2yr motor, 5yr frame, 1yr upholstery).

Full process: Warranty Policy →

Yes. Default sampling follows our standard (100% for safety-critical functions, AQL 1.0 for cosmetic). Partners can override: 100% lift-cycle test (default for Medical and Bariatric), 100% sound test, or AQL 0.65 for cosmetic-heavy retail SKUs.

Tighter sampling adds inspection time and slightly increases unit cost. Common overrides: Walmart and Costco supplier programs typically specify their own AQL; we follow without question and document compliance.

FOB (Free On Board): we deliver to origin port, risk passes when goods are loaded. Buyer handles ocean freight, insurance, destination customs, inland. CIF (Cost, Insurance, Freight): we cover ocean freight and insurance to buyer’s port. Buyer handles destination customs. DDP (Delivered Duty Paid): full door-to-door including all duties, taxes, and customs clearance. Buyer just unloads at warehouse.

FOB is cheapest unit price but requires you to manage logistics. DDP is simpler but pricing reflects bundled costs.

Full breakdown: Shipping & Trade Terms →

FOB Shanghai or Ningbo (default), CIF (buyer’s port), DAP (buyer warehouse), DDP (door-to-door, duties paid), FCA, EXW. Pricing is quoted line-itemized — product unit, packaging, FOB charges, freight, insurance, duties — so you see markup transparently and can model landed cost.

Most B2B partners use FOB or CIF for budget control. DDP common for smaller orders where buyer doesn’t want to manage import customs.

Shanghai (default) and Ningbo are our primary ports. Our factory in Anji, Zhejiang is roughly 3 hours by truck to either port. For specific destinations (e.g. Yantian / Shenzhen for routes to North America West Coast), we route via the most efficient port — we don’t add inland freight cost to lock you into a specific port.

Both Shanghai and Ningbo are top-10 global container ports with weekly direct services to most US/EU/AU/JP/GCC destinations.

Shanghai → Los Angeles 14–18 days. → New York 28–35 days. → Hamburg 30–38 days. → Sydney 18–24 days. → Tokyo 6–10 days. → Dubai 18–22 days. → Long Beach 13–17 days.

Transit times vary with carrier (Maersk, MSC, COSCO, OOCL), routing (direct vs transshipment), and seasonal factors (Chinese New Year, peak season Q3). We update tracking weekly until arrival at your port.

A 30-unit pilot rarely fills a 20′ container (~60–70 chairs), so LCL (Less-than-Container-Load via freight forwarder consolidation) is typical. LCL lead time at destination is 5–10 days longer than FCL due to deconsolidation. We can also arrange shared FCL with another partner heading to the same destination — splits freight cost, faster than LCL.

Once you hit 50+ units consider FCL 20′. 100+ units fill 40′ GP comfortably. 150+ units consider 40′ HC (high cube).

Per the Incoterm: if risk passed to buyer at FOB loading, damage is a marine insurance claim (your insurer, or ours under CIF). We support claims with: pre-shipment QC photos, container loading photos, B/L copy, damage photos (you provide), and surveyor report.

If damage results from packaging failure (verified by independent surveyor), we cover replacement at our cost regardless of Incoterm — we own packaging quality.

For FOB/CIF: we handle Chinese export customs (declaration, certificate of origin). Buyer handles destination import. For DAP/DDP: we coordinate destination customs via our broker partner network (working brokers in US, EU, UK, AU, JP, GCC).

HS code typically 9402.10 or 9403.20 depending on configuration. Free-sale certificate and manufacturer authorization letter issued within 48 hours of request for any destination.

Standard manufacturer warranty: 2 years on motors and lift mechanism, 5 years on frame and structural, 2 years on electrical (controller, wiring, transformer), 1 year on upholstery (fabric, foam), 1 year on accessories. Measured from arrival at your destination port (FOB) or your warehouse (CIF / DAP / DDP).

Covers manufacturing defects in materials and workmanship under normal use. Does not cover damage from misuse, modification, exceeding rated SWL, or normal cosmetic wear.

Full terms: Warranty Policy →

Manufacturer warranty covers parts at our cost plus shipping to your warehouse. Labor for in-market installation or repair is the buyer’s responsibility, typically handled by your authorized service provider or end-user technician.

For strategic partners we can subsidize technician training (free video / written training materials) and case-by-case labor support. For high-volume DME / clinical partners we may pre-position certified technicians in your market — discussed in commercial agreement.

Open a claim by email with: unit serial number, PO reference, defect description, and photos or short video. Acknowledged within 24 business hours, QC record pulled by serial number within 24 hours, remedy decided.

For warranty-covered claims: replacement parts ship within 7 business days at our cost (DHL/FedEx air). Complex cases requiring unit return get an RMA number and return freight arrangement.

Yes — distributors set their own end-user warranty terms, typically matching or extending ours. For commitments beyond our standard manufacturer warranty (e.g. 5-year motor for end-user), we can offer extended manufacturer coverage at 2–4% of unit price, or you can self-insure via parts inventory.

For US DME / HCPCS-coded sales, we provide HCPCS-aligned spec sheets and manufacturer letter of medical necessity templates so your DME provider can document warranty terms to insurers.

If >2% of an order surfaces the same defect, we treat it as systematic. Within 48 hours: root-cause analysis, technical bulletin issued to all affected partners, and remediation plan: return-and-rework at our cost, or credit toward next order (at unit price) per your sales contract.

Recall procedures follow ISO 13485 vigilance requirements. We support partner-led recalls with: affected unit list, end-user technical bulletin, replacement parts shipment, and root-cause report.

A recliner is a chair with adjustable back angle for sitting comfort. A lift chair is a recliner plus a powered lift mechanism that tilts the entire seat forward and up, easing the user out of a seated position to standing. Standard recliners are sold widely for residential comfort; lift chairs target elderly, post-surgery, mobility-impaired, and clinical users.

All CJSmart products are power lift recliners — both functions combined. Single-motor models do recline+lift together; multi-motor models articulate independently for more clinical positions.

Home Care: sofa-style residential aesthetic, quiet motors, daily living for aging at home. Up to 150 kg. Medical: ISO 13485 + FDA-listed, wipeable medical PU, configurable for hospital / dialysis / oncology. Up to 200 kg. Recovery: zero-gravity positioning, multi-motor for post-surgery rehab. Up to 150 kg. Bariatric: steel chassis, dual-motor redundant, wider seat 28–32″, SWL up to 500 lb (~225 kg).

Same factory, same QMS, four lines tuned for different buyer segments and use cases.

Medical line for general hospital wards, LTC, dialysis, oncology infusion. Recovery line for post-surgery and rehabilitation clinics where multi-position articulation matters. Bariatric for any facility serving higher-weight patients (often hospital bariatric wards).

All three lines ship with ISO 13485 + FDA-aligned documentation and full pre-PO compliance dossier. Configurable for use case (Trendelenburg, IV pole, casters, antimicrobial upholstery).

See: Medical line · Recovery line · Bariatric line

500 lb (~225 kg) SWL across the standard bariatric line. Validation: static load test (3× SWL on seat + back), 100,000-cycle dynamic lift test at rated load, arm-load durability per ANSI/AAMI HFE-75.

Custom SWL above 500 lb available on application — typically 600 lb or 700 lb on a reinforced chassis variant, 90-day lead time including new static load validation. Seat widths 28″ / 30″ / 32″ on the same chassis platform.

Full spec: Bariatric line →